ERGOTENTSHOP aims to provide you with the best possible refund policy.

The customer has the right to return a product whether it is defective or unsatisfactory and to request its replacement. In case you decide to return the product, it is necessary to meet the following conditions:

Product returns are accepted within 15 days from the date stated on the sales document.

In no case, however, can a product that is not in its original condition be accepted. This means that the product must:

• Not to be washed
• Have all his labels and
• The packaging must not have been damaged

The product must be returned with all the accompanying documents, such as e.g. the retail receipt, the delivery note, etc.

Return procedure

Ergotentshop.gr has properly organized the returns section so that you can return the product you want with three simple steps.

1. Contact us either electronically via email at sales@ergotentshop.gr, or by phone at 2310522629 to clarify the details of the return. Product returns are made exclusively for products purchased from the online store itself.
2. Pack the product so that it is protected during shipment.
3. The return must be accompanied by a copy of the retail sales receipt.
4. In case the product has a defect or an error has been made in your order, send the parcel through the courier agency from which you received your order or with any agency you wish stating the reason for returning / changing the product, to the attention of Returns Department.

Along with the return process you can place a new order with the product you want in our online store. In the comments field indicate that this is a change as well as the number from the Retail receipt you received when sending your order.

Once we receive the product you sent us for return, the process of sending the new order will begin.

* Please note that the return costs are charged by the company only in case of our mistake or defective product. In any other case the costs are burden the customer.

** The return process has an average duration of 7 working days.

For more information call 2310522629.

Defective products

All our products are checked by the specialized staff of our company before they are sent to you. Our goal is your optimal service and for this reason a strict quality control is carried out so that you receive our products in excellent condition. However, in case you find any problem, you should immediately send an email to sales@ergotentshop.gr or contact us at 2310522629, expressing your problem regarding the product.